INDO Zambia Bank (IZB) says it has this year invested over K15 million in upgrading its digital platform meant to improve customer service while ensuring that the institution remains competitive in the market.

Speaking in Chongwe after the bank donated assorted items and computers to vulnerable children at Fountain of Hope Orphanage School worth K100, 000, IZB Managing Director Maheshkumar Bansal, said the bank was aware of the digital platform which had simplified the way business was conducted in the banking sector.

Bansal said IZB was investing heavily in the digital platform while planning to improve customer service in the next 10 years.

 “Indo Zambia is present in all the 10 provinces of Zambia and we have 33 branches in Zambia. On the digital front the bank has invested heavily in digital platforms such as mobile and internet banking.

“We have invested a good amount of money on a digital drive, we are upgrading our internet banking platform, and we already have a mobile banking platform that we are upgrading next year,” Bansal said.

Bansal said IZB was fully aware of new digital requirement and that the bank was complying.

He said the donation was meant to contribute to Independence celebrations which should be celebrated by all.

The donated items included mealie meal, cooking oil, computers, and school stationary.

In receiving the donation, School Principle, Sichizya Nkumbu, said the computers would assist to broaden Information Communication Technology (ICT).

Nkumbu said the school had been facing shortage of computers, thereby not allowing more pupils to participate during the ICT classes.

“This is one of the rare occasions that we expect. This time when we talk of ICT, it is compulsory in schools and the challenge that most schools are facing is having enough computers to carter for all students, he said.

School Home Manager, Dora Changala, said 140 children were being taken care of. Ms Changala explained that 125 out of the 140 lived within the school homes.

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Indo Bank Chongwe digital finance