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The Business Index helps companies listed on it to track and monitor their performance. Partners Group can assist companies in using this data to improve their performance.

Part of the Business Index on this website is to enable companies to be able to track, monitor their performance through the key performance indicator ratings provided by the company. It also enables companies to compare their performance against their competitors and offers some insight as to how companies might be able to improve their performance.

For companies that are still struggling to improve their performance despite having the ratings available to them, the Partners Group can step in and hold focus groups with members of the general public who have rated a business to find out more about why they have rated a business in a particular way offering more insight in to how a company can improve their performance.

To take things a step further, the Partners Group can hold workshops with senior management and employees about how that insight can be put to good use and lead to performance improvement.

 

Case studies

 

Postdotnet

Postdotnet is a provider of money transfer services, communications and postal services in a business centre model with branches all over Zambia. The business is the leading Western Union agent in Zambia and is also an agent of Airtel Money, Zoona money transfer and an agent of DHL and EMS courier services, agents of Zesco pre-paid electricity units, a DStv payment point and the main distributor for iConnect pay as you go broadband internet connection for homes and offices and offering business centre services whereby customers can use computers, access the Internet and print their documents.

The company had just undergone a period of rapid expansion, opening up numerous new branches and were encountering some bottlenecks in terms of their communication and service offerings. The Partners Group went in and conducted a workshop with a variety of different staff from different departments and levels of seniority, helping Postdotnet to identify some of their major challenges in their business processes and come up with solutions as to how to eliminate or reduce some of those challenges and enable them to improve their business performance, improve communication, reduce waste, save time and provide a better customer experience.

 

African Explosives Zambia plc

African Explosives is a multinational company, whose global headquarters are based in South Africa, engaged in the manufacture and distribution of commercial explosives, initiating systems and blasting services for mining, quarrying and construction services in Zambia and for export markets to the Democratic Republic of Congo (DRC), Malawi and Tanzania.